FAQs(FREQUENTLY ASKED QUESTIONS)

About Section

Q: Who is RNB Jewellery? What makes RNB Jewellery Unique?

A: RNB Jewellery is a Canadian jewellery wholesaler. For over 15 years, RNB has been providing clients with a memorable and rewarding experience. With over 1000 items available, you can expect fast availability and professional customer service. Visit our about us page to learn more about what we do.

Q: Where are you located?

A: RNB Jewellery is based out of Montreal, Canada. All our jewellery is proudly made-to-order in the United States and Canada.

Q: Do you carry a catalog of your items?

A: Yes. You can request a catalog or simply download an online version on our website.

Q: I want to become a client. What is the procedure?

A: RNB Jewellery is always open to new opportunities. If you would like to become a client, please fill up the request form on our website. A representative will review your request and will get back to you within 1-3 business days.

Q: Do you offer Bespoke Service?

A: Yes. Part of our services includes custom jewellery design. If you have a vision and need professional guidance to take your design to spectacular length, our team at RNB is honoured to be a part of your story.


Return & Repairs Section

Q: What is your return policy? 

A: If for any reason you wish to return your merchandise, we will replace or exchange any item(s) with no restocking fee. A request for return must first be approved by our return department. For more information visit the Returns & Exchanges page of our website. 

Q: Do you offer resizing?  

A: RNB Jewellery will gladly re-size a ring purchased from us for a nominal fee. Please allow 3-10 business days for it to be resized. You will be responsible for shipping charges when sending items for resizing.  

Q: I purchased jewellery from you and one of my stones is missing. Can I get it replaced? 

A: We will replace a missing diamond or gemstone on our jewellery FREE of charge. This warranty excludes any jewellery merchandise that has lost a single diamond with a total weight of 0.10 carat or larger. 

Q: Do you have a warranty on your jewellery? 

AYes. Our warranty covers against manufacturing defects on all of our jewellery. Our warranty is valid only at RNB Jewellery. Improper repair of warranty service performed by someone other than RNB Jewellery will void this warranty. For more information visit the Warranty & Repairs page of our website.


Shipping Section 

Q: How long does it take for an item to be shipped?  

A: Upon making your order, the item will be processed within 24 hours and will be shipped within 2-4 business days in Canada. 

Q: How much do you charge for shipping?  

A: We charge a flat rate of $15 for regional orders and $20 for national orders. Rates may vary based on locations and are subject to change without notice. For more information visit the Shipping & Delivery page of our website 

Q: Where can I track my order?  

A: Once you have made a purchase, a tracking number will be generated for you.